The following testimonials are from real customer comments made on our Facebook reviews, Google reviews and Ford of Canada's Satisfaction Survey results for Lacombe Ford. Our team's #1 priority is to our loyal customers, we will work hard to ensure your experience with us is second to none! Come by and see for yourself what all the excitement is about!
Shawn E – "I love Lacombe Ford the people there are so knowledgeable and friendly. I've always liked their customer service."
Sydney W - "Amazing!! Smooth process from looking for a vehicle that suited my needs all the way through the finance office. Everyone was great!!"
Greg D - "A great experience. Came in short notice, service team got me in quickly with professional service. A great pleasure dealing with Lacombe Ford."
Shaun M – "Dale was excellent to deal with. Genuinely cared about what we were looking for and did not try to sell us something we did not need. Relaxed atmosphere and very accommodating to what I needed. Definitely will refer people to Lacombe Ford "
Pam K - "They are on time, I never have to wait, they explain all that was checked, friendly, smiling, and work as a team!"
Edward H – "Trudylee, Cindy and Dale Andersen are awesome! They couldn't have been more helpful. Great people"
Troy B – "The service manager (Harold Hutchison) made the service smooth and a pleasure to drop my vehicle off. Would recommend Lacombe Ford to everyone."
Mike K – "I like all the details the service manager goes over with me about my vehicle."
Donald C – "Very welcoming and friendly environment at this dealership. All departments work together very well."
Brenda "Cindy was a pleasure to talk too. She made the drive very pleasant. Duane was easy to deal with also. Over all a very good experience and that is why Lacombe Ford is worth the 20 to 30 min drive."
Helen - "Wayne and the Quick Lane team are always ready and willing to answer all my questions. Always a good experience."
Scott S - "An excellent experience with Brian K. The team was professional and knowledgeable, they listened to what I was looking for and showed me vehicles that were based on this and did not more expensive options that I was not interested or looking for. "
Crystal T - "Brian and Chuck are amazing and always so helpful to us. We were looking for a new truck, and again the team delivered an amazing experience. We would not go anywhere else!"
Envision Manufacturing – "They found the particular truck I was looking for quickly and Brian Kalev is a Rockstar, wonderful salesman and simply the best person in the world!"
Kerry S – "The staff is very friendly and knowledgeable and easy to deal with. I love Lacombe Ford!"
Vaughn H – "From the start, Dale and Lacombe Ford were truly the best dealership I've ever dealt with!!!! I truly don't believe that you could improve Lacombe Ford as they go above and beyond to make you feel at home and that your getting the best and most honest deal there is!"
Edward S – "The best car dealer I have had the pleasure of dealing with!"
Gail W – "We were very pleased with the flexibility of the staff we worked with. They did a fantastic job working with our busy schedule."
Grant L – "I have always had excellent service there. My vehicle was ready for pick-up at the time promised. Very knowledgeable and accommodating. I have had dealings with most of the employees there and am always treated very well. Such a great team of people, I will always be a Lacombe Ford customer and am planning on my next vehicle purchase there very soon."
James M – "It's always a positive experience when I stop into Lacombe Ford. A great team of people, always follow up after my service visit. Keep up the good work!"
Tyson L – "I dropped my truck off over the weekend while Lacombe Ford was closed and gave NO prior heads-up that I was bringing it in. I indicated to Chuck that I really needed my truck back by end of day Monday. He informed me that they were completely booked up but that he was going to do his best. I stressed to him that I needed my truck for work, but that I understood how busy dealerships can get. I received a call from Chuck BEFORE NOON on that very same Monday informing me that my truck was DONE. Not only was my requested work performed but they also completed a recall while it was in the shop. GREAT WORK LACOMBE FORD! This is why I am a customer for life."
Beverly B – "A very good experience, everything was explained very well and professionally."
Christopher M – "Friendly helpful staff, kept me informed as to how service was going."
Ilene – "Service was fabulous. Lacombe Ford team went above and beyond. I greatly appreciate everything they do for me. Special thanks to Chuck, Jenna, Cindy and Keven for truly making her visit memorable."
Finn J – "Service Advisor Chuck and the young ladies in that department were very friendly and helpful and always smiling. Can't wait for my next service!"
Carol K – "I wanted to see the new EcoSport so Chuck brought one into the shop for me to view and answered all my questions I had. Other staff were very friendly and ensured that I was comfortable while waiting. Good coffee too!"
Chad D – "Very helpful and very informative. I was very impressed with the service on my vehicle. Always ready to resolve any problems I have had with previous and current vehicles."
Scott R – "Lacombe Quick Lane is excellent. They are always accommodating and I'm on the road again immediately."
Maddcon Tech Services – "Everything went very smooth. Staff covered every detail about the service with me."
Andrew P – "Very professional, fast service and clearly covered what they did."
Scott R – "Haider worked very quickly to put the deal together, and provided information as I requested, almost immediately. The team is (and has been) easy to deal with from start to finish and continues on as always at the Quick Lane."
Armand D – "Everything went very well, all staff are well trained and educated on all divisions sales, service and financing department. Very pleased."
Allan B – "Keven Kurta should be considered a strong sales asset to Ford. He is the gold standard for professionalism and the customer focused mindset. I asked him to bring him in a vehicle I wanted and he did it without hesitation. My needs were met and all my questions were answered right away. He truly loves his work and it shows."
Kristi B – "My schedule changed and I had a loaner vehicle. They were very accommodating about me having to keep it overnight. Also the staff are friendly and efficient. And they explain things to me in a language I understand. I never feel pressured to get extra work done. They make me feel like a valued customer."
RJ Boers Consulting – "Great Sales team. Tanner and Dale treated me like a friend, walked me through new features and answered any questions that I had. On the finance side, Clayton was very thorough and walked me through all of the documentation. Never once was there a situation of "sign here" or "don't worry about that". Very professional but friendly team at Lacombe Ford. This is why I have now purchased four new vehicles from this dealership. Nothing would have improved my purchase experience. I will definitely be coming back to Lacombe Ford once this current lease has expired."
Ryan C. – "Great experience and quality of work!"
Jakob C – "Great guys to deal with. Always a fun and relaxed experience!"
Fotios V – "Everything from start to finish was outstanding in every aspect."
Nicholas B – "I enjoy coming for services, wouldn't change anything!"
Josefina B – "The service was excellent, everybody treated me like family. I asked many questions and nobody seemed to get frustrated or angry with me. Very patient and answered all my questions."
Peggy P – "The staff at Lacombe Ford are amazing, always helpful and happy to see their clients."
Dennis P – "Easily the best dealership around. The product is good, but the employees are excellent. This is the best group of people around to represent Ford. Jim came in on his day off to help. Everyone at the dealership helped me get back on the road fast. These fine folks understand I need my truck for work, and they are always there to help. From sales, to service, to parts and the Quick Lane it is very evident that there is pride in doing a good job. You can see from a mile away that management is creating a positive atmosphere through strong leadership and high-quality employees. Keep it up Lacombe!"
Natalia H – "Chuck is amazing! Dropped my car off early as I had other errands to run and he got my car in and done over an hour early."
Dennis O – "It has been many years for me to be this pleased with people in the automotive industry! From sales to service, to management, I can honestly say that this dealership is one that all others should try and emulate! I have sent a friend to this dealer and she is as tickled as I am. Keep up the movement going forward! Thank you!"
Heather C – "Everything went great… Lacombe Ford is always great to us!"
Cobra Inspections – "Everything was excellent! Love the customer service."
Kenneth B – "Everyone you encounter with your purchase from the salesman to the lady that details the vehicles are all friendly and very professional."
Jeffrey B – "The staff are very friendly and great to deal with."
Trudy P – "Everything was done quickly, I couldn't have asked for better service."
Donald H – "Everything was top notch… the best!!!"
Daniel T – "Everyone was very helpful. Can't think of anything I would improve."
Tyson L – "Shayne in service was very clear about possible issues and very professional… Courtesy ride from Lacombe to Sylvan Lake was incredible as to not having to find a ride there and back… Coffee Bar is great… I guess you could improve my bank account so I could buy a new truck from you lol."
JT Consulting – "The staff are very friendly and committed to doing a good job. The staff recognizes me and know me by name, they do a good job."
Teresa M – "Everything went as planned. The mechanic found another problem so we are just waiting on parts. I will take my vehicle back to Lacombe Ford once the parts are in. We are much closer to another Ford dealership but prefer the service in Lacombe."
Vanessa R – "It's always a pleasure to deal with Chuck in the service department. I always feel like my vehicle is in good hands. I appreciate the early shuttle service, it makes it easier than trying to find a way to get to work."
Kevin W – "Everything went very well. It is difficult to evaluate the work done, as I cannot physically see it, but there have been no issues since so I am assuming it was done correctly Staff were very accommodating and friendly, work was done efficiently. My experience with Lacombe Ford has been very positive so far and I have recommended Lacombe Ford to others over the past 5 months."
Codie S – "Very impressed with Lacombe Ford from the start to the finish everyone is very professional and respectful and completed the job in a very timely manner. They also had lots of things to keep the kids occupied while we waited, thanks guys for the great job!"
Rodney C – "Best dealership I've seen in a long time. I live in Red Deer and go to Lacombe just for the great service."
Bruce D – "The Quick Lane had an opening and got my truck in immediately and had it completed very quickly and properly. It was a good service!"
Jed V – "Service is awesome!"
Nadine H – "I appreciated Tanner providing all of the options I asked for and he was very prompt in in responding emails. Clayton's thorough explanations of the options for financing products including service and warranty packages was valuable and gave me the time and information I needed to decide. Brian was very personable and walked me through all the technology in an easy to follow manner. We love buying from Lacombe Ford. Only thing better was if we didn't have to drive 1.5hrs to get to Lacombe from Spruce Grove! 5-star service."
Natasha H – "The service advisor I dealt with was great, she was always cheerful and polite."
Carry G – "Couldn't have asked for better service from Carter Waldbauer in sales and Clayton Szakacs in finance. Will definitely recommend Lacombe Ford and will be back for our next vehicles!!"
John M – "The service department is very friendly and attentive."
Grace S – "This is the third vehicle I have purchased from Lacombe Ford with the same salesperson. He always listens to what I am looking for and then gives me options. He made sure everything was done in a timely manner with no hassles to me at all. When I took possession of my new vehicle he gave me an excellent overview of the entire new vehicle. As far as I am concerned nothing needs to be changed."
Walt L – "The salesmen went above and beyond the normal to help us. Also, very friendly and interested in assisting us to know the vehicle. Overall an excellent experience."
Patrick B – "Brian Kalev has always been excellent to deal with. Clayton is also excellent in preparing and making the process smooth."
Chris A – "Everything was great like always. Good laughs and great talks with the staff. Always feel very welcome when coming in to do my servicing."
Brandon M – "My sales guy and I chatted over text messages at my request. Very convenient. And when I decided to buy, everything was so fast. I was done in an half an hour ready to drive away. They took care of everything and were extremely efficient. I drive 2 hrs to come to Lacombe Ford and the service and people are why I do."
Lawrence L – "The job was finished ahead of the proposed finish time and it was helpful that a loaner vehicle was supplied."
Brian B – "I was very pleased with the buying experience. The sales teas was very informative and pleasant to deal with. I wouldn't change anything."
Justin D – "Chuck is always great to deal with!"
Archie A – "Everything went really well and as usual the Quick Lane staff are the best, particularly Craig!"
Steven S – "Staff are very helpful and friendly. They offered a loaner vehicle while my truck was being serviced. They quoted a completed time and finished even sooner than suggested. "
William S – "Mechanic came out and explained what work had been performed. Very nice getting the information first hand!"
James A – "Made me feel comfortable and respected."
Robert B – "Very professional sales staff that were well versed in Ford products. Will use them again, no strong-arm tactics and everything was easy to understand."
Kristopher L. – "Vehicle was obtained on a very short notice with a pre-paid three-year lease arrangement. Staff was helpful in getting vehicle and documents prepared in a very timely manner. Even provided a full tank of fuel… would recommend!"
Otto M. – "Everything went well. Staff were very friendly and jovial. Keep up the excellent work!"
Isaac F. – "I had a flat tire issue that resulted in needing all new tires and they had me back on the road by the end of the day. It was awesome!"
Matthew P – "I just showed up with no appointment and they had my truck in within the hour. It was fixed quickly. Good day!"
Richard K – "Shayne was extremely helpful, polite and pleasant throughout."
Renee P – "Service was fast and I got a print out of quotes for services needed in the future, which I really appreciate since the health of my car is very important to me."
Nigel W. – "The whole experience was very pleasant, from the time we first walked in the door until we drove away in our new car. The options on our car were explained in detail with us and we left the dealership well informed."
Lila W. – "I went in for an oil change and discussed getting winter tires and they were able to find some tires to put on at the same time. Excellent customer service."
Mardy L. – "Everything from the first phone call where we first spoke to Dale until the day we picked up the new truck, they all made us feel welcomed and appreciated as customers."
Douglas M – "Craig Pateman, the service writer at the front counter, constantly exceeds my expectations and goes above and beyond the normal expected customer service levels. His friendly, knowledgeable attitude and his personal touch, continues me to promote Lacombe Quick Lane to other friends and associates. Ford Canada and Lacombe Ford should be proud to have someone like Craig Pateman representing the Ford brand at this location. The whole Lacombe Ford Quick Lane team from the service manager Wayne Haarstad on through the back staff should be congratulated for meeting and exceeding customer satisfaction expectations."
Garold & Yvonne M – "Very happy with the service. Several times I have explained the service that I have obtained at Lacombe Ford to my relatives and our friends. I have had good relations at Lacombe Ford and at the Quick Lane, both places have been a pleasant experience and I will return for service whenever its needed."
Edward H – "The salesman Brian Kalev searched everywhere to locate the truck with the equipment on it we wanted and with items we did not want. Very enjoyable sales transaction. Clayton was very good at explaining all the options we could purchase and their costs. Overall a pleasant experience.
Dennis P. – "Every time I think that I have ran out of reasons to brag about Lacombe Ford, they prove me wrong and come up with more. The product is great, but the staff are awesome. These guys are what makes owning a Ford so awesome. The entire dealership is a home run. These people are the benchmark for the automotive industry."
Melody S. – "My service advisor Shayne was outstanding. She is an exceptional employee."
Blair - "I can't believe how accommodating you are considering it was a last-minute book. Thank you for getting me in and out in a timely manner and back on the road."
Richard D. – "Got me in the same day!!! Called me and had my truck back within 2hrs! Great service and great staff!!"
Travis D – "Lacombe Ford has always been my favourite because they've always gone above and beyond. Dale was an awesome sales guy and Clayton in Finance did incredible."
Beverly G – "It was a great experience. Staff was friendly and very helpful."
Patrick B. – "Brian Kalev was very helpful. Easy to talk to and he understood our needs very quickly."
Ian A. – "All sales and managers worked very hard together to make my experience a positive one."
Allan B – "Keven Kurta is a true professional and has strong ownership of his dealership."
Brandy W – "I always like dealing with Craig at the Quick Lane. He's always honest and efficient."
Cody S – "Very knowledgeable about the products their selling. They answered all of our questions in a very detailed manner."
Holly R – "Carter was very good and patient with showing how the features of the car worked. He worked hard to find out all the answers to all the questions I had, like how to unlock only the drivers door."
Robert - "So grateful that your service team took me in when I showed up on a Saturday morning after my check engine light came on. I was back on the road sooner than I thought. Thank you, Lacombe Ford."
Annette - "Shayne goes above and beyond for her customers. Constant smile on her face. I misplaced my cell and Shayne actually physically searched my truck and then emailed to tell me my phone is found."
Lee - "Omg Lacombe Ford went over and beyond for me, I was not organized and they found me a shuttle when no one was schedule to work. The young lady Adania at the counter took really good care of me."
Taryn - "Shayne from service was amazing to deal with, what a breath of fresh air. She made my experience so amazing, worth going back."
Dwayne – "Considering how busy it is because of tire season, Chuck is still happy and giving great service."
Marybelle – "Wayne and Chuck did a fabulous job, they check all my tire pressures, filled my fluids, checked my battery and they were both super nice young men to deal with. I will go back to Ford with that royal treatment."
Grace Z – "Service was excellent. Staff were very polite and helpful. Nothing but good to say about the visit."
Brian T. – "They have out done themselves on this truck and it has been the very best one I have every got."
Carol C. – "Everything went well. My needs were met with a shuttle to and from my home which was greatly appreciated. All staff are friendly. The shop runs as a well oiled machine, I am not able to suggest improvements at this time."
Matthew P. – "Always great customer service, Craig goes above and beyond. Thanks also for offering a loaner car while my vehicle was in being serviced!"
Harvey O. – "They made me feel like I was part of the Quick Lane Family. Service was GREAT!
Nancy S. – "Staff was amazingly helpful, polite and very accommodating."
Stephanie B. – "Everything I had mentioned was fixed in a timely manner and always with a smile. The shuttle service was also great. I have never had a bad thing to say about Lacombe Ford and I tell everyone how wonderful they are!"
Mallory E. – "I was very impressed with my service. Thank you!"
Doug H - "Hello Tanner, I thought I should take a moment and let you know that it was an absolute pleasure dealing with you, Brian, Clayton, Gordon and the rest of the Lacombe Ford team.
It was very refreshing dealing with a professional TEAM dedicated to customer service and going above and beyond to get a customer what I wanted. I found it odd that I had to travel to Lacombe to get that but well worth it. We were impressed from the moment we arrived at the dealership. Everyone was friendly and welcoming, the front receptionist and every employee that came by asked if we needed help or wanted a coffee and were amazing. Everyone genuinely enjoyed working there. Please pass it on to them just how impressed we were.
As for my new truck it is fantastic! The extra accessories it has make it look great and the perceived value is definitely there. It has everything I want on it, is everything I need for a truck now and in the near future. I am pleasantly surprised that it was represented in person exactly as you said, very clean, no marks or dents, near showroom new. I appreciate the extra effort sending me lots of additional pictures. I have bragged you all up on social media as well as at work. I will be returning for my next truck and my wife will also trade in her Lincoln there. You guys should actually put on training courses for other Ford dealers.
Cheers and thanks again!"
Edna C – "I found the staff at Lacombe Ford to be wonderful and helpful."
Maureen R – "Overall everything was fantastic. It took me awhile to get in and test drive and move things along and Dale was very patient, he waited for me without hounding me to come in and I really like that. Dale and Clayton had everything ready for me, all I had to do was sign the documents and drive away. It was perfect. I'm very pleased with their service."
Zachary N – "Our sales person (Carter Waldbauer) was very patient finding me the exact truck that fit me and my budget"
Leith D – "It was a very pleasant experience that is not found at some of the other dealerships."
Richard W. – "Chuck Griffin is the whole reason I got to Lacombe Ford. For all my services and buying. He always goes out of his way to make sure I get in and out on time. Even when it is really busy. He treats me like a friend."
Sheila S. – " The lady at the front counter (Adania Cotton) – AMAZING!!"
Alan K. – " It's always the same there, high end client care!"
Melodie S – "I always appreciate Lacombe Ford's commitment to the community events and fundraisers. My salesperson, Jim Tapper searched to find me the vehicle that met my needs 100%. I love my ruby red Escape."
Randall W. - " Customer service was excellent"
Larry W. – "The salesperson (Jim Tapper) was very personable and accommodating. He was very careful to share with us the features of the vehicle and exhibited no "high pressure" techniques at all. We deem it a very pleasant experience and would hope to deal with the same salesperson for any future purchases."
Hans S. – "We have no complaints about the service we receive. The staff who helped us have been friendly, informative and efficient."
Murray E. – "Great fast, effective staff. Keep up the great work!"
1651933 AB Ltd – "Phil was great to deal with during the sale and Clayton explained the finance side very well. Good experience!"
H3 Oilfield Services – "They value my business and treat me as such. Nice walking into a business you frequent and pretty much everyone knows my name. Chuck in service is great."
Alexander M. – "Our truck was in the shop on time and they called as soon as it was done. They offered me a ride but I was visiting a friend instead. Good Day!"
Chris H. – "Salesmen Phil was very good. This is the second vehicle I have purchased there in 3 months"
Carol C. – "All went well. Quick Service. No complaints. Friendly and helpful staff"
Adam G. – "Extremely helpful and adaptable staff in both sales and other areas of the dealership."
Jugs Construction – "Took time with us to look at many different models and explained options and packages very well. Worked to find the right truck with the right options. Staff went above and beyond to have the vehicle ready before we left on vacation. It was greatly appreciated."
1712528 AB Ltd – "As always Lacombe Ford is a great family to be a part of!"
Rita E – "Everything was great, very prompt service and they explained everything they did."
James M. – "Lacombe Ford is fantastic!! They are a wonderful dealership to deal with. Everybody is so friendly and helpful"
Lorone E. – "Being able to get my car in right away for service. The front desk people at the quick lube were very nice and it was a great way to start my day. They are great with the customers and very professional but also easy to joke with. It was awesome, 10 out of 10 ranking for service desk people!"
Heather S – "I was very impressed with the whole experience. Our Salesman (Phil) and the Sales Manager (Keven) were excellent to deal with and treated my husband and I like valued customers from the time I made the initial phone call until we drove off in our new truck. Ford has a great product therefore dealerships that realize that and match the customer to the vehicle that best serves the customer needs are way ahead of those that are just looking for a sale. We will return to Lacombe Ford for our next vehicle purchase."
Chad D. – "Great customer service, outstanding courtesy towards any new or old customers! Very pleased with my purchase."
Darlene S – "This was the best experience I have ever had purchasing a vehicle! I was completely impressed with every employee I came into contact with from the receptionist to the Service department. Phil made this transaction so seamless it was impossible not to purchase 2 trucks from him lol. Thank you very much to everyone at this dealership but especially Phil."
Cassie H – "Great friendly service! Proficient, friendly and informative service personnel."
Guy C. – "Everything went great and the people are super friendly and helpful!"
Rezone Well Servicing – "Everything went well. This is not the first truck we've bought from Lacombe Ford. We made the phone call at 10:30am to get the truck with some accessories (mud flaps, tires, box liner) and the truck was delivered the next morning. Could not ask for any better service."
Brett M. – "We took my Ford for a road test because I thought my bearings were wearing, however the shop foreman explained that all I needed was a wheel alignment and tire rotation. I felt the way it was explained was thorough, informative and very professional. So we had the tires rotated after my routine oil change service. Thanks again!!"
Joslin M – "It was so good… not sure how you could improve it! Thank you Lacombe Ford!"
Sheila G – "Craig at the Quick Lane gives exemplary service. Was great with calling me with updates each day about my repairs."
John G – "Dealing with Brian Campbell was great. He insured the car sale went very well."
Shelley T. – "Chuck is awesome in the Service Department!! Give this guy an A+ Rating! Friendly and top notch at his job. Very satisfied with the service I got."
Joseph S. – "Speed of service and shuttle service was excellent. Happy customer!"
Spearing Oilfield Consulting – "Have always had great service at Lacombe Ford. Great people there!"
Kevin S – "Salesman came in on his day off to ensure delivery of vehicle was completed, much appreciated. General Manager was very accommodating. I feel very comfortable at Lacombe Ford"
Trade Art Construction – "Lacombe Ford was great! They've treated me great! I would buy another vehicle from them again without hesitation. The only issue I had with the truck was taken care of and I'm very happy with their response and the outcome."
Jeffrey C. – "Every aspect of the sale went well I would definitely buy a new vehicle from Lacombe Ford again."
Janeen L – "The Lacombe Ford team are great to work with, and I love my Ford car! It is my favourite car I have ever driven."
Lorraine S – "I was very pleased with the service; the employee was very knowledgeable and professional. We are from Red Deer and the service doesn't seem the same as that of a small town"
Lauren M – "Brian was straightforward and easy to deal with."
James D – "It was the best sales experience we have ever had when purchasing a vehicle. No high pressure which was much appreciated. Special thanks to Dale!"
David C – "We knew what we wanted, spoke with Brian. He was honest, helpful, knowledgeable and followed through with what he said. The entire process was easy and there were no surprises. We have bought a few new vehicles and this one was the least stressful, and no nuance issues."
Allan K – "Lacombe Ford should be a model for all of your dealerships (Ford). The attention to detail is always appreciated. We always leave with a complete understanding of finance, vehicle features and who to talk to in the event of a problem. We have been dealing here for years and these are a few of the reasons we come back. It also makes it easy for us to refer people to this dealership with confidence. It's a no pressure environment and in the current economic climate the lack of "carnies" make it a great place to shop. Well done everyone, see you for the next one. Thanks again."
Sharkcon Ltd.- "It was thorough. Quick enough to not inconvenience me. Dale and Corey were great."
James H. – Great place. Great people. Thanks!"
Justin G – "My car was serviced in a very timely manner. Very impressed!"
Douglas M – "Service Writer, Craig Pateman, went over the top in replying to my question about the proper oil used in my 2017 F350 6.7L Diesel truck. The email and phone call I received from Craig and the rest of the team including senior shop foreman Harold Hutchison proves why I continue to purchase and service my vehicles at Lacombe Ford. Lacombe Ford and Ford of Canada should be proud and recognize the superior effort these employees put forth in ensuring excellent customer service."
Anita B – "Your fron- end office staff are amazing! Extremely courteous and helpful. It's because of this service that I may buy a new Explorer in the coming months rather than going elsewhere."
Kerry K. – "Dale was very good to deal with, if I know anyone looking for a Ford I will send them to him."
David H. – "I wasn't really sure I was going to purchase a vehicle, but when I was talking with Jim Tapper one of the sales consultants at Lacombe Ford about the nice F150 up front and took it for a ride (I was hooked). Although it was not exactly in my price range I did end up getting into a beautiful F150 Lariat sport. I'm not one for pushy sales people and have walked away from dealerships for just that reason. Jim was far from pushy and made the experience enjoyable. I would highly recommend Mr. Tapper to anyone in the market for a new or pre-owned vehicle. Almost forget… Tires4Life ??"
Korey K. – "Keven at Lacombe Ford was top shelf. No pressure or greasy sales tactics. Professional, fair, straight to the point. Exactly what I was looking for in a sales experience. Did not go to other dealerships that quoted me because of this."
Sheila S "Taylor is the best detailer in Alberta. She does such an amazing job. So detailed orientated."
Joseph K – "What an incredible group at Lacombe Ford. I primarily dealt with Dale and Corey, who were both fantastic and continued to be well after the sale sale was completed. Both were very attentive and took the time to explain to me each detail of the truck and the process involved. Well worth the trip from my home in Calgary to Lacombe. Thank you gentlemen for a tremendous experience!"
Donna K – " We were able to get the exact color, motor and options on the exact vehicle we wanted to upgrade to. Kudos to our salesman (Jim Tapper) for searching for our desired vehicle.
Gene S – "The staff was prompt and knowledgeable about recommending a new pair of tires. I came in to get my summer tires on and was told one of them had a tear. They had some in stock and were able to install and balance them the same day. Thank you!"
Laurie M – "Thank you for your commitment to excellence! It is evident in everything that you do that you strive to be the very best."
Ron A - "Service went awesome, can never say enough good things about the Lacombe Ford Staff"
Madeline H - "Shayne and Craig are amazing. They are the total package went it comes to customer service. You guys are great to deal with."
Evan W - "Everything went well like always. Wayne is an amazing friendly person. He knows what he is talking about. Very good to have him on the front line."
Sherri and Robert H - "Service is always good. Staff is so courteous."
Joni B - "Service was amazing, thank you Wayne."
Ilene C - "Craig is the gem of the QL. Such really good service with him."
Tracey B - "I really enjoy the service staff. They are awesome and lifesavers."
Donna T – "I was completely satisfied with the service at Ford. The service advisor was excellent and spent a great deal of time explaining the results to me. I go nowhere else to have work done on my car. I would recommend Lacombe Ford service to anyone."
Steven G – "Fantastic service. Our whole experience with Lacombe Ford so far has been fabulous. Thank you."
Lindsay W – "It was a super easy and fast experience. Nothing to improve!"
Calvin D – "Our Sales person was very helpful and made our experience with Lacombe Ford pleasurable. We will be loyal customers from now on."
Harvey G. – "Process and service they delivered was flawless."
Kathy and Doug W – "Awesome job QL. Service was fabulous. Kudos to the awesome staff at Lacombe Ford"
Mary K – "I am over the moon with what a great job the detail team did. Always a pleasure coming into the QL and seeing Shayne's smile and Craig always so helpful. Makes servicing a joy. Thank you!"
Madeline H - "As always the service is professional, polite and prompt. A completely positive experience."
Mary M - "Staff were very helpful and friendly. Mechanic came out an explained the work needed to be done, making me feel confident about the repairs. Great service always, why we continue to come to Lacombe Ford."
Dayton B - "Service experience always is excellent. They even were able to pick up and drop off my vehicle, which was so convenient with my busy schedule. "
Robert G – "Completely satisfied with the whole sales experience. Dale took the time to see what we wanted, not what was going to fit best in his pocket. Would recommend all to deal with Lacombe Ford when purchasing."
Dawn W – "Jim was very kind, friendly and made me feel comfortable. No pressure! He was knowledgeable and patient. He took the time to answer all my questions and show me all the features of my new sexy truck has to offer. He went out of his way to make my experience amazing!"
Bryan A. – "Knowing that my car was going to be in the shop overnight. Craig had a new loaner ready before I arrived and the paperwork ready. Brought my truck the following morning and the work was completed before I returned the loaner. Great job as always!"
James M. – " Everything was great, friendly helpful staff and a comfortable waiting area complete with available snacks and a hot or cold beverage"
Scott R. – "The dealership is one of the best I've dealt with in over 20 years buying Ford product. The Quick Lane is always accommodating and works extremely well to fit my schedule."
Lynda O - "Duane P is very welcoming! I had my 2012 Escape in for repair and it was a positive experience"
Danielle G – "The Service is excellent, staff are very professional and friendly."
Susan P. – "My left turn signal needed a new bulb. I walked in without an appointment and the staff were very friendly. They had me in and out in 20mins. Thanks Quick Lane!"
Murray V. – "Service was excellent, vehicle was in and out on time as scheduled."
Dorothy A – "My treatment and service was certainly on the upper scale of excellence from all members of the staff at Lacombe Ford. I always enjoy my visits there!"
Jason W. – "I am very pleased at how fast they got it in to get repaired. Thank you!"
David A. – "Pricing was done quickly and there was no pressure to take the deal."
Chad D. – "Well service has always been very good with all my questions and concerns. I am very happy being a Ford customer and I will buy there again for sure. Thank you for the great service, I am very impressed!"
Mike R - "Excellent repairs completed, has always been treated well by your management and staff. Everyone goes above helping with all aspects of the repairs and servicing to his Fusion"
Brennen C - "The service we receive on each of our visits continually surpasses any other dealership we have dealt with over the years. A short drive for amazing service! Thank you "
Destiny M - "I continually make the choice to drive from Red Deer. Calm atmosphere with people who take interest and call me by name. Highly recommend Lacombe Ford to all."
Edward V - "PERFECT SERVICE! Could not ask for anything to improve with Lacombe Ford!"
Darrel E. - "Sales experience surpassed all my expectations. Not your typical "pushy" dealership. Appreciated that and the fact they followed up after the purchase to ensure I did not have any troubles or questions. Highly recommend Lacombe Ford to all!"
Evan W. – "I really like Duane at the front counter. Very personable kinda guy. Give him a pat on the back because he treats customers very well!"
Blain G - "Full Marks across the board for the Quick Lane!"
Daryl R - "Always quick to complete the work needed with a positive and enjoyable atmosphere. Always a great experience at the Quick Lane!"
Taylor B. – "This was the first time I have ever visited Lacombe Ford before. The experience, so far, has been great."
Awaga F. – "I was impressed they took the time to investigate my complaint even though it was not something they could visually diagnose. They didn't just ignore my concerns."
Braeden R. – "Everyone was great from Chris to Tanner helping me with the sale. They were able to match the price of another Ford dealer in the area. Love to buy local. Corey in Finance was absolutely phenomenal to deal with. Very down to earth and not trying to upsell any products, but rather being honest about all the services and warranties that Ford covers. Would definitely use him again in a future purchase."
Darrel E. – "My experience with Lacombe Ford was awesome and it has been for several years."
William D. – "Excellent friendly staff at every point with every staff member."
Stacy O. - "I was completely satisfied with my recent vehicle service. Shayne Laserna is very knowledgeable and super friendly. I enjoy the atmosphere and found it very friendly and positive. I was helped in a timely manner and had all aspects of the appointment explained to me. Excellent service"
Darren R. - "We were completely satisfied with the service we received. Duane went above and beyond to help us out."
Matthew W. - "The service I received while in your Quick Lane surpassed and of my expectations. I am from the city and you just do not receive the level of customer service there, as I experienced with your team. Thank you!"
Marilyn W. - "Our sales experience was amazing, Dale was very easy to deal with, staff were so helpful and friendly just a few reasons why we purchased two. One for me and one for my husband."
George M. – "It was a very routine apt. I brought the truck in almost an hour early, therefore I had to wait a few minutes for the shuttle to take me back to work, nothing of their fault. Surprisingly I got a call earlier than expected to come and pick it up, and since I was on my way to town with my doughter, we just dropped in and did not need the shuttle service. I am perfectly satisfied and hope this truck will last me until I die.
Awaga G: – "I was impressed they took the time to investigate my complaint even though it wasn't something that could be a quick visual diagnosis And didn't just ignore my concerns."
Taylor B. – "This was the first time I havery ever visited Lacombe Ford. So far my experience has been great."
Barry W. – "All went great!"
Cody-Lee L. – "Everything went great!"
Kevin V. – "First time at Lacombe Ford. Great job!"
Neil F. – "I was able to get in for a service and a recall at very short notice due to my crazy schedule at work and the service was excellent! Keep up the great work!"
Richard M. – "Saleman was respectful and polite."
Pranorm W. – "Everything is great!"
Brendan F. – "Super friendly people. They always fit me in anytime I need and it is always with a smile."
Dennis H. – "Everything went well with the service, it was exactly what I was quoted over the phone. Very nice touch with the customer lounge area."
Daniel M. – "Always able to get us in right away for service which is important to us because we travel from Edmonton for our services."
Cindy C. – "I enjoy the friendly, competent service I ALWAYS get from this dealership. If I have a concern with my vehicle it is always addressed quickly."
Kristopher M. – "Lacombe Ford has always been honest with me and have proven themselves to be great at what they do. Much better than other Ford dealers."
Lorraine S. – "Was a great experience – very friendly staff and a pleasant waiting area – Thanks!"
Pranorm W. – "The team was great!! Everything was so impressive."
Shawn E. – "Lacombe Ford has been really great to me and I will continue my services with them."
Doulas S. – "LOVE THIS PLACE!!"
Travis D. – "This is my third vehicle bought from Lacombe Ford in 3 years. I only ever go to Lacombe Ford and I tell everyone else to go there too. Steve Alward is by far the best, I always tell everyone to go to him. Between my mother, myself and my friends, Steve has always gone above and beyond for us."
Gwenda D. – "The salesperson, Steve, was extremely helpful and informative. Also, Dwayne in service has always been helpful and gives straight answers when questioned. The people in the Quick Lane are always pleasant and helpful as well. I always tell people about Lacombe Ford."
Grace Z – "My second visit to Lacombe Ford was very good. I dropped my car off at the appointed time and I received a phone call when the car was ready. All within the time frame that I was told. The service was very good and I will definitely be back for service or a new car when the time comes."
Shaun M. – "Friendly service and reminders. A good experience with everything from start to finish every time. I am very pleased and satisfied to have dealt, and stayed with Lacombe Ford. Great service and great people!"
Grace R - "Top scores for my satisfaction! Thanks for the great service."
Dodie G - "I was very satisfied with both Quick Lane for my oil change and tire rotation and the main shop who was able to update my bluetooth/sync system."
Brendan F - "I was once again completely satisfied, as always you get 100%"
Mike K. – "I was looking for an upgrade on my tires using the Tires4Life program. The staff were helpful in finding me the right tire for my driving needs and conscious of both quality and cost."
Candy A – "Always a friendly and welcoming experience. An amazing team!"
David S. – "I think the Sales person went over and above what he promised. I will be back when I am looking for another vehicle."
Mark B. – "I'm very impressed. Chuck Griffin (service advisor) was great… very knowledgeable and friendly. My expectations were that I was just getting an oil change, but they far exceeded that when Chuck told me what else they did at service. Great work by all!!"
Sheldon F. – "Even without an appointment they were still able to get me in and out quickly!"
John S. – "Always on the spot with quick and efficient service."
1712528 AB LTD – "Thanks again Ford for making great vehicles and as always Lacombe Ford is top notch place for business and a great family J"
Jose C. – "I was very pleased with the service. I went in thinking that I would have to pay for my window repair but your staff instead tried getting warranty to pay for it. The service was excellent."
Dennis P - "Service was great. Left the truck overnight and they were able to get it done ahead of schedule."
Mike T - "Always pleased with the level of service and courtesy delivered at the Ford Quick Lane."
Bonnie B - "Chuck was once again, very professional, friendly and answered all my questions."
Bonnie T - "All good like always! Quick, knowledgeable, helpful service. Appreciate all the effort."
Ted and Christina – "I would like to give special recognition to Duane Putsey my Service Advisor who made a noticeably special effort to provide the best Customer Service possible. From insuring the service was completed properly and to my satisfaction to arranging courtesy transportation for my wife and I so we could meet all of our daily commitments seamlessly without inconvenience.
I would also like give special mention to Harold Hutchison your Assistant Service Manager who always demonstrates the skill and passion required to complete the automotive repairs to factory condition or better. When the job is tough you can count on Harold to make sure it's done properly and in a timely manner. We also appreciate that the Service team watches out for our safety by conducting additional multipoint inspections when necessary. This leaves us with a sense of confidence and security when we leave the shop and demonstrates that Lacombe Ford really does care about our safety first and foremost.
Lastly but certainly not least I would like to thank Cindy Kearns your shuttle driver. She has always been courteous, friendly, and punctual. She is part of the frontline face to face contact between your customers and your business organization and does a fine job.
My wife and I often say there are a lot of businesses out there that could learn a lot about customer service and professionalism from your staff. Keep up the good work!"
Adam J. – "Had a great experience at Lacombe Ford, we enjoyed the small town feeling there. Our Salesmen, Dale Andersen, was very knowledgeable, friendly and accommodating. Cory in Finance was also really great. He presented all options to us, with no pressure."
Stan R - "Service was awesome in all areas. Everything was explained to me in full. Great job!"
Theresa F. - "The lady at the front counter was fantastic. I had issues with my tire valves and she made sure it was fixed properly before I left. She was excellent to deal with."
Ken P - "I appreciate that Craig worked me in on short notice ahead of my scheduled appointment."
Theresa P. – "When the service was booked we could get in right away. The recall on the F150 was supposed to be done at a later date but it was done at the same time which was great and very much appreciated!"
Donnie W. - "All was good. Your service department is the best one that I have been to. I used to go to Red Deer dealers when buying and servicing my truck. You guys have been way better to deal with. And when looking for a new truck in the future I may give your sales department a go."
David H - "Completely Satisfied! Chuck did a great job explaining and demonstrating issues and faults of my car. We had a lengthy discussion about it when I picked up. Very informative, survey was explained and your service has been top notch since I started coming to Lacombe Ford."
Michael H. – "I have now bought 4 vehicles from Lacombe Ford. Each and every time they have gone above and beyond to look after me and ensure I was completely happy with my experience. This is the reason I sold all my GMC products and became a happy Ford owner. Quality of product and exceptional customer service."
Stacy O. – "The lady at the Quick Lane, Shayne, is absolutely wonderful. She is friendly and actually engages all the customers in the building at the same time. Makes it a great and welcoming experience. She knows her job and is great at up sales. She is amazing at her job."
Monique B – "I appreciated all the time the sales person spent with me while I was there."
John M. – "As per usual, the staff was friendly and helpful. We felt no pressure as we "were just looking" and our salesmen, Dale Andersen, was extremely knowledgeable and patient. We fell in love with the showroom Edge Titanium! When we picked up our new vehicle in the evening a couple days later, Dale and Keven did not rush us but took the time to make sure we were given "lessons" or tutorials on all the various bells and whistles of our new Edge. Dale even called us a couple of days later to see how we were doing. We recommend Lacombe Ford to everyone even though Lacombe is an hours drive from where we live in Leduc."
Jason W - "The person behind the parts counter (Jordan Jackson) was very knowledgeable about what I was looking for. The parts were there and I have put them on my truck already and they were a perfect fit!"
Warren S - "Everything was great! Done more quickly than expected as well.....thanks!"
Richard P - "I would give you the highest satisfaction, I am very pleased with the quickness of the service."
Edna C - "Your staff is always great and helpful whenever I have to take my vehicle in....Thanks!"
Scott R - "Top notch all the way, always very accommodating and great to deal with."
Steven Q - "Service was great! Chuck and Jenna as always were able to fit my vehicle in on short notice and finish in a time that I could work with. The atmosphere when I arrive is always fun and social. Thank you again Lacombe Ford!"
Shelia S - "Everything was just Awesome! and my new wipers work amazing"
Todd M - "So far all our dealings with your dealership have been quite satisfying. I work out of town, so it is nice to know my wife just needs to make a call and she is looked after regarding any issues at all with her vehicle."
Eric B - "Steven Klassen, Duane Howard Putsey and Chuck Griffin were all really good. I really appreciate the service at Lacombe Ford."
Carlinda S. – "All service people involved were very helpful in my service. From making the appointment to the work done. I've never had any problems in all the vehicles we own."
Grant L. – "Always friendly organized and knowledgeable staff. Very accommodating for appointments. Best place in town to get excellent service. No improvement necessary."
Curtis N. – "Excellent dealership with great service!"
Shelia G. – "Always treated fantastic at Lacombe Ford!"
Travis D. – "I always try to recommend friends to go to Lacombe Ford constantly, they are the best. A friend of mine recently bought a vehicle from Red Deer and is really kicking himself. He is unhappy with the after-sales service he has received and wished he came into Lacombe Ford!"
Amanda K. – "10 stars to Lacombe Ford. They worked with my limited timeline for purchasing and provided excellent service until I was able to pick up the vehicle. They even went above and beyond to replace the battery when it went dead from the cold weather just so I would be safe to drive back from work."
Todd L. – "Excellent and friendly service. I am always made to feel important and valued at Lacombe Ford."
GCB Consulting – "They are a fantastic team and follow through with amazing service every time. I have purchased 4 brand new trucks from them starting in 2002. Great at what they do!!!!"
Ian H. – "They have a great team that compliments the sales and service departments well."
Elizabeth C. – "As a rule everything is usually good, if I have any comments I address them right away and they are always great to deal with. And if it is anything, it is usually something small which can happen anywhere."
Bonnie B - "I got very good service from everyone at Lacombe Ford, and would not hesitate to recommend it to everyone. The Service Department carried out not only the work I requested but also fit in an oil change for me that I asked about after I dropped the car off, and still met my noon deadline. They were proactive in identifying issues that will need to be addressed in the future. I will fill out the Ford of Canada survey accordingly. I also learned about the Owner's Advantage program, which is a very nice perk to being a Lacombe Ford customer!"
David Z - "Chuck looked after my car issues! my wiper came off after I hit it with the ice scraper, I stopped in to the shop and Chuck looked after selecting new wipers and having someone attach them immediately. Thanks Chuck and Crew!"
Arnie S - "Service was excellent, very helpful and friendly staff, everything was great."
Lyndon A - "I would like to say I am and always have been very satisfied in the service I receive from the service department at Lacombe Ford, Chuck is very knowledgeable is the service process and always updates me with any changes that are pivotal to the service visit and is always has options for me to choose from. I will always suggest other people to have their vehicles serviced at Lacombe ford. Chuck deserves a 10!! On any survey that reflects his ability and customer relations skills. Thanks again Lacombe Ford!"
Judith T - "Everything was excellent, according to schedule, explained effectively and priced as promised."
Grace S - "The service department is great, I am a single female and rely on them to keep my truck in good running order and they are great!"
Byron L. – "I came in last minute at the end of the day and it was Lacombe Ford's staff party. They got me in and treated me like family."
Jake T. – "Everything went really well with my service. They informed me that I needed new tires and explained what the differences were between tires. They gave me plenty of options and we decided on the best tire for me. They ordered them in, called when they arrived and booked me in. Completely following thru with our arrangements. It was awesome!"
Sandy D. – "This was my first time dealing with Lacombe Ford. I only had an oil change but asked a lot of questions which were all respectfully answered. I also got them to check into recalls for my truck and upon discovering one they immediately added me to the list to get the service done at the next available opportunity. I feel confident in bringing my truck back for further service."
Central Alberta Poly Coatings – "Lacombe Ford is a great company. They treat me very well!"
Carl N. – "Everything went well. Chuck listened to my problem, arranged getting my truck to Ford, ensured I had a loaner vehicle and kept in touch with the progress."
Jake T. – "Everything was awesome. We were treated very professionally."
Dany N. – "I appreciate being recognized and greeted everytime I go to Lacombe Ford. The team always able to make my appointments according to my needs and schedule."
Stanley M. – "Very good at going through and explaining how all the options worked on the car. We left feeling very confident with our new car."
RJ Boers Consulting – "First off, my salesmen Tanner McLaren was very personable and allowed me to take the time to decide on the options I wanted as well as answer any questions that I had. Steve Alward was also a great help while Tanner had a family emergency to look after. Both gentlemen are consistent professionals and never pressured me to purchase a new vehicle. Corey Hughes with the Lacombe Ford Finance Department was also wonderful to work with while reviewing the benefits of either purchasing or leasing my latest vehicle from Ford. Kelsey Bilyk from the Marketing Department is always such a warm and caring person and it was great to see her during the delivery of my new F350. I can't say enough about the great staff at Lacombe Ford. To be honest, there was absolutely nothing that I would change with my latest sales experience. That is the reason why I have purchased three trucks in a row from this dealership. There are three other Ford dealers closer to my hometown, but I drive the extra distance for the sales experience as well as the maintenance experience from Lacombe Ford."
Kimberly D. – "Tires were ordered in prior, to save me from making more than one trip from Red Deer. I was impressed with how quick the appt was. Excellent customer service."
Richard W. – "Good service as always. The biggest reason I got to Lacombe Ford is for Chuck in service. He always treats me good. When I have an emergency, and need work done so I can go back to work he always makes room for me and gets it done, no matter how busy they are. That's the whole reason I deal there."
Brenda H – "Connor Beavis, thanks for your great help in the cold weather. Will send anyone looking for a vehicle to see you."
Murray E. – "Extremely friendly. Explained what the maintenance program consists of. My 7 year old had a lot of fun with the ipads there with the games on them for kids."
Tracey C. – "I arrived early and they got my vehicle in right away! Excellent service."
Craig P. – "The whole experience from start to purchase was very well handled. Very courteous and professional and all employees I interacted with were pleasant and helpful. I would strongly recommend and continue to buy from this dealership. I am very happy with my new truck, thanks again!"
Highmark Interiors – "I have bought 3 brand new vehicles and a preowned SUV in the past 4 years and will continue to do all of my business with Lacombe Ford because everything they do for me is perfect. Knowledgeable sales staff, awesome finance people, and after sales service at the Quick Lane and Parts department keep me coming back!"
John C. – "Service was awesome! I was given a super explaination of the survey and have no problem giving top box scores."
Shawn M – "Service was great, i think you are the best service department in Central Alberta"
Tim J – "Chuck and Jeff were extremely helpful and knew exactly what the problem I had was and how to fix it, and the repair was done in a timely, professional manner. I made a trip down from Edmonton specifically because Jeff knew what the issue was. I'll make the trip again for service in the future. Great job to both of them!"
Bryan B. – "Chantelle went out of her way once again… Service was above and beyond. Thanks so much for all that you do!"
Darilyn C. – "When I called to make an appointment they got me in the very next day! Service was quick and efficient."
Hans S. – "The service on our vehicle has more than met our expectations. We appreciate the friendly reception and good information we receive. It is certainly worth our time to come to Lacombe, from Edmonton, for service appointments."
Gwenda D. – "Steve, Salesman, was extremely knowledgeable and gave options before the decision to purchase was made. He did not pressure but presented information in a confident and clear manner. I felt very comfortable talking with him and making my final decision. The finance department was also very helpful and clear in necessary information. As well, the maintenance department, Dwayne was very friendly, helpful and knowledgeable. I would highly recommend them to friends and acquaintances. Lacombe Ford lives up to all things I have heard about them and I am pleased that I purchased my vehicle from them. I know I'll have a good knowledge base to call upon if I ever have any questions in the future."
Brain C. – "I think that it is our 6th vehicle from Lacombe Ford. That should speak for itself. People are very pleasant and do not pressure you. I love my new Escape."
Jason W. – "The sales person was very committed to finding the truck that I was happy with."
Byron H. – "All the staff was very friendly and informative. Service experience at Lacombe Ford surpasses other Ford dealerships."
Cindy F. – "Service team always explains what they did and makes me feel confident that I understand."
Orville S. – "You have some very good people representing Ford in Lacombe."
Travis D – "The salesmen Steve was awesome as usual, that's why I contacted him directly again. I already know the service department's Duane Putsey is also fantastic. I always tell people to go there even my dad who lives in BC, I told him to go there for my sister… dads a chev guy (I think nana dropped him as a baby). Now working on getting my mom set up with you guys for a new car! So yes I believe Lacombe Ford is the best and that Steve/Clayton and Duane needs pats on the back for their service. Thank you!"
Dwen M. – "Everything from trade evaluation to pricing to financing and completing the sale was handled very fairly and professionally."
Mike C. – "I really like how Craig in service called to check with me on things. Knowing that they they are looking at the whole vehicle is very reassuring as we prep for the Alberta winter."
Tracey R – "Great service as usual, very friendly staff, absolutely no complaints"
Debbie O – "Duane was fantastic! He explained everything thoroughly. I'll definitely be back!"
Bev G. – "Great people to deal with"
Randy G. – "Lacombe Ford was able to get me in quick with no appointment. Everyone was extremely friendly, and the waiting room was very comfortable. Nothing like fresh coffee and a fireplace first thing in the morning! I received excellent service and don't think I could come up with anything that could be improved."
Jaret M. – "Chuck in the service department goes over and above. He is the reason I continue to buy fords."
James P. – "Very happy with my truck, salesman Steve Alward and Lacombe Ford!"
Lloyd W. – "Prompt personal professional help."
Tom W. – "Great personal service as always. Great communication and professionalism."
Calvin W. – "Very Quick. To be honest, I thought it would take longer because of what I needed done. Very surprised. Exceeded my expectations. Excellent service, thank you"
Douglas M. – "Two thumbs up! Thanks Lacombe Ford team!"
Gene S. – "I appreciate Craig's knowledge and his great customer service. I also appreciate the courtesy car giving me a ride home."
Brian P. – "Excellent customer service and the rewards program is really nice. I will definitely be coming back!"
William T. – "My wife loved our salesman Steve Alward and the staff were excellent. They all went well beyond what was expected. We feel welcome to come back for any reason."
Travis D. – "Everything went perfectly as it usually does there. I tell all, the only Ford dealership I will ever deal with is Lacombe Ford!"
Sherrie H. – "Great customer service and service is completed in a timely manner."
Kelvin L. – "Always a pleasure dealing with the service staff, 5 stars!"
Allison P. – "We have purchased many trucks from Steve and he was excellent to deal with as always. I told him what I was looking for in a new truck and he found one right away, which met my needs and exceeded expectations. No improvements needed."
Trina K. – "The staff at Lacombe Ford were amazing! I would recommend them to anyone!"
Lester B. – "Great service, got us in on short notice for an oil change, back on the road in 1hr. First time at Lacombe Ford, we live in Athabasca and just passing through, thanks for the great service!"
Gary's Survey Services – "Lacombe Ford always provides excellent service, perfect just as always."
Orville S – "Everything went great from the choice of vehicle, right down to financing and the final sale. Everyone involved were helpful and explained new things about the truck we bought which made for a great transition. My husband and I quite happy with our new Ford trucks. Thank you Lacombe Ford!"
Triple4 Advertising – "I called my service manager at Lacombe Ford and asked who would be a good sales person to talk to as I needed a firm price on a new Edge. Wayne got Andrew James to call me and I told him what I wanted and he had a price back to me that day. Andrew was awesome with everything I had asked for and the price was right. I would recommend him to everyone I talk to."
Carl Nelson – "When you do it right the first time, you don't need to improve!"
Dale C. – "Everything was excellent, keep up the good work! The F150 is an excellent truck. Lacombe Ford has excellent deals. As they say in Men in Black "The Best of The Best of The Best"
Ward R. – "Lacombe Ford is a fantastic family to be a part of. Thanks again and keep going strong."
1712528 AB Ltd. – "As always the experience is 100%. Great. That includes all services that Lacombe Ford does or have."
Keith M. – "Everything went great from start to finish. We would highly recommend to our family and friends to there if looking to buy a vehicle!"
Kitrina E – "I am very satisfied with the service I received, they went above and beyond for me."
Brian S - "Always pleased with the service I receive from Quick Lane. Wayne, Shayne and Craig are just great!"
Chris M - "Very happy with my recent service. I have no problems giving top box scores on the surveys."
Bonnie L - "Service was excellent. I was made aware of everything that was done & assured that I was ready for winter. It was also great to have the shuttle available."
Murray V. – "Appointment time was to the second. In and out on time… couldn't have been faster. I love these guys!"
Orville S. – "I have been buying my Ford vehicles from Lacombe Ford since 2008 and they have always went that extra mile for me. I appreciate things like that which is why I continue to go to Lacombe for my vehicles even though I no longer live there."
Darcy M. – "We always send people to Lacombe Ford, best all around service. Can't be beat!"
Harvey O. – "When I take my truck in for service they always greet me with a smile and ask how my day is going. Just to see that smile makes you feel better knowing you are dealing with people who care. Keep up that smile and caring about your customers and they will never leave, they will always be back for service because of the way they are greeted. They have chosen the right people at Lacombe Ford for that job. KEEP UP THE GREAT WORK AND ESPECIALLY THAT SMILE MAKES ONE FEEL GOOD. A smile goes a long way in the Lacombe Ford dealership, other dealers should follow suit. Lacombe Ford is #1 in my books because of the friendly service one receives when their vehicle is in for service and the service is prompt."
Karen S. - "Completely Satisfied with the service done on my vehicle. Appreciate the shuttle back home to Red Deer. everyone involved was very professional with their jobs."
Jean T. - "Very pleased with the friendly service I received."
Tony F. - "Happy with the transmission repair on my truck, I really enjoy dealing with Chuck."
Fraser S. - "Connor went out of his way to get us our service time and a provided vehicle while we were in town, thanks for getting us in on such short notice!"
Allan K. - "I'm always impressed with the service, the communication and the above and beyond we receive there."
Richard L. – "Skyler in parts did a great job in helping upfitting my truck. Couldn't get better service anywhere else. Nothing I could see that needs improving."
Renee P. – "Your customer service is amazing and I love your Owner Advantage Reward program"
Tamara B. – "I have always had fabulous service and the staff are always so willing to assist and help in any fashion required. It is a pleasure to deal with Lacombe Ford."
Ronald. A. – "Very timely service. I dropped my truck off and they phoned immediately when it was done. Very happy with the team there."
Michael F. – "Nothing to improve on! They killed it!"
Edward H. – "My service advisor Shayne is one of the most helpful staff that I've met."
Fay S. – "Can't think of anything at the moment, everything went smoothly. Didn't take too long and there was wifi, TV and goodies. Didn't hurt a bit!"
Wayne S. – "My experience over the past 14-15 years has always been excellent. From service to sales to parts they have been very accommodating and a pleasure to work with. I have absolutely no problem recommending any one to Lacombe Ford for all of their automotive needs."
Woodrow C. – "Best dealership around!"
Cindy F. – "Friendly, knowledgeable staff. Helpful tutorial on getting the most from my new car. Informed and professional. No feedback for improvement at this time."
Dallas C. – "Excellent friendly service. Everything was very efficient and professional. We will definitely shop their again!"
David P. – "It was all good. The saleman Dale was awesome and helpful. Quick to respond to all requests and got all extras put into my truck upon request. Thanks!"
Mark B. – "Very good atmosphere. Friendly staff. Not at all pushy."
Curtis B – "We pulled onto the lot looking for a new truck…Trying to avoid salesmen. Our past experiences have been horrible. Most salesmen pushy, demanding and down right scary and we were just looking. We stopped and out from nowhere came Connor! He was helpful, knew the answers to our questions and never once tried to pull us into a commitment of buying (although he won us over without much struggle). I have to say from the moment Connor Beavis walked up to our truck until the time he handed us the keys to our brand new dually our complete experience with Lacombe Ford and all the staff was amazing. They explained all the steps and costs completely and we walked away knowing we were fully informed of everything. I can not think of anything that needs improvement. Lacombe Ford Rocks!"
Curtis M. – "They go the extra mile like coming in on days off!"
Jerome W. – "Lacombe Ford treated us with respect when we told them we would look at other car options, which is more than I can say for dealership in Red Deer. We went from a Lincoln to a Ford because of the lack of service received at the Red Deer dealer. I have a 2012 F150 and get it serviced at Lacombe Ford. Received excellent service so far and this was the reason we purchased in Lacombe. Thank you! Ford would do well by setting up a Lincoln dealership in Lacombe as Red Deer is just another big city dealer."
Under Pressure Line Jetting – "We were very satisfied with Tanner answering all of our questions and keeping our budget within reach. He is very knowledgeable with all of the options and these new vehicles and explains them in easy to follow detail. When we picked up our new car, it had been detailed and fueled up and ready to go. As far as I am concerned, there is no improvement required with any of the staff we dealt with during this transaction."
Alissa L. – "We were able to get my vehicle in the same day and the price was extremely reasonable – great experience!"
Cory F. – "I have not had a negative experience at Lacombe Ford and I have always been treated well."
Ian A. – "The customer service was great and the speed at which they got my car in last minute was great!"
Frank M. – "2014 Explorer Sport was awesome in 2013 when I purchased it from you guys but I absolutely love this Platinum, it's the sport and a ton more! We have done several deals in the last several years and hopefully many more. Jim Tapper and the team take great care of us, thanks again for everything!"
Kristi B. – "Every experience I have ever had with Lacombe Ford has been great. It's obvious they are committed to customer service."
Gail B. – "Salesman always cheerfully willing to help."
Karen S. – "Awesome service as always"
Mark O. – "Very seamless transition from my old vehicle to my new one. Very good experience."
Diane C. – "Friendly, courteous staff and relaxing atmosphere."
Susan P. – "Every time I'm there the service is excellent."
1217741 AB Ltd. – "Great staff Great service Very accommodating"
Annick B. – "I absolutely loved my sales guy Dale Andersen. Fun, energetic, knowledgeable and determined to find me the specific truck that I was looking for. No sales pressure… My goodness night and day experience from [other ford] in Red Deer. So glad I made the drive out!"
Cobra Inspection – "Had the best customer service experience, thanks James Alden!!! Will always shop at Lacombe Ford for a new vehicle."
Lorraine S. – "Dale was friendly and not pushy at all. He knew exactly what we were looking for and delivered!"
Frank M. – "Everything went really good when I was in there. My appointment wasn't till Saturday but I got off work early on Wednesday and stopped in. They were able to take of my truck right away which really worked good for me."
David G. – "Good service is expected and respect is always there."
Christopher H. – "Everything was great for my first brand new car purchase!"
Tristen M. – "Nothing to complain about. Everything was easy and Jim was great to deal with."
Linda W. – "Very positive friendly service."
Scott R. – "Lacombe Fastlane, is always very accommodating and has me back on the road quickly."
Neal F. – "From start to finish everyone at Lacombe Ford were exceptional and made my buying experience one of the best I've ever had, this is my first Ford and definitely won't be my last."
1243224 Ab LTD – "I was very satisfied with the eagerness to help me with what I was looking for. Competitive pricing. Hope to do more business with you in the near future."
Colton H. – "Everything went extremely well. Very happy."
Corrinne M. – "The purchase and financing went very well and I got the car and colour I wanted. The sales person was excellent."
Stewart S. – "Connor went out of his way to make himself available to meet with us, staying late to allow us time to travel to Lacombe."
JT Consulting – "Good Service. Good Staff"
Tarik A. – "I think Brian Campbell's commitment to customer service is by far the best I've ever had."
Jason A. – "Even tho I had 3 transmission leaks discovered in the last 5 services. 40000kms on truck…The staff and service advisors are very helpful and compassionate to my situation."
Philip M. – "The Ford salesperson who sold me the truck, picked up my truck from home, took it in for the required service and returned it home to me after the repairs were completed!"
Dennis O. – "I told the staff that I was not ready to purchase but I would be in the fall. They respected that was not ready and still showed me what was available in my field of interest! The no pressure meant that I could come back on my terms and make my own choice and not feel like I was forced into a purchase. Now if my choice was incorrect it's on ME."
Kim S. – "From start to finish I felt that Clayton was doing everything that he could to get me into the vehicle that I wanted. He worked hard to make sure that this, my first experience buying a car, was a good experience for me. I also greatly appreciate that Lacombe Ford delivery my new vehicle to me because they knew I was stranded and couldn't come pick up. I have no suggestions for improvement. I was extremely pleased with the entire experience."
Jimmie L – "It was a good and fast experience!"
Patrick W. – "During the weekend my rear sliding window stuck open. On Monday I talked to Chuck in service. He got me in right away and sorted out my problem. This is the type of service I have grown to expect from Lacombe Ford. They really care about customer service and keeping you happy."
Terry D. – "Door to Door service was great!"
Canada West Homes – "Sales Manager Keven is awesome and got a very good team. Dale is a big asset to the sales team."
Teri A. – "I came in for numerous test drives and brought family members to test out the size of vehicles. I was always greeted warmly and any requests were graciously granted."
Alison D. – "My car was ready when promised. All the employees were very friendly."
Cheryl G. – "Sales staff were helpful but not pushy. They were knowledgeable and patient with questions. They appear to understand that developing a positive, long term relationship is important."
Robyn S. – "Shayne is always great! So happy and helpful."
Iron Horse Auction – "Our overall experience at Lacombe Ford was great. We found all the staff very friendly including parts counter and even the coffee/snack bar. Our Salesperson, James, sales manager Keven and finance manager Clayton were all very knowledgeable and pleasant to deal with. Thank you"
Lori W. – "Always fantastic service!"
Eleanor S. – "Booked in with short notice and finished in great time!"
Debbie B. – "Nothing to improve, my experience was wonderful. They were friendly, very helpful was a great vehicle purchasing experience."
Darcie Z. – "Always a great experience! Very refreshing to have the great service and support! When I look back at other car dealers… I don't know why anyone would go anywhere but Lacombe Ford."
Micheal T. – "Very efficient and great communication"
Shawn E. – "I have always bought and maintained my automobiles at Lacombe Ford. They are a company that is always willing to work with me and always been helpful."
Sherri J. – "We always have excellent service at Lacombe Ford!"
B Squared Construction – "Everything was great! Everyone involved went out of there way to make us happy. Excellent experience and wouldn't hesitate about buying from Lacombe Ford again."
Geoffrey O. – "Grant was really patient with me because my schedule didn't always make for quick viewing of the different trucks we looked at. I really appreciated the way he worked with me. Not sure I have anything to improve the experience."
Brian H. – "I really can't think of how my service experience could be improved. I use the service department at Lacombe Ford regularly and my work schedule often has me doing last minute vehicle drop offs with sometimes unrealistic vehicle pick-up requests but they always put the extra effort in to making sure the timelines fit my schedule and any and all items on my snag list are addressed…regardless of if its just a regular service or if there are additional items that need to be fixed. Lacombe Ford provides the best service I have had from sales to service and is a big reason after I changed truck brands from GMC to my F150s that we also switched our family vehicle from our previous new vehicle purchase of a GMC Acadia to this new Ford Edge."
Natalia H. – "Jim was amazing!"
Jose S. – "Excellent Customer Service!"
Robert J. – "Everything was excellent; our Salesperson Connor was excellent!!!!"
Patrick B. – "It went very well. Staff is very professional and knowledgeable."
Ashley M. – "Awesome service! This has increased greatly from the last 2 previous years."
Ian P. – "Chuck was great, always is. My truck has always been fixed right the first time. The only thing would be parts availability. However, I also work in the industry and I'm aware of the process and how you can not always have parts in stock. So not really anything I could see needs improvement."
Renee M. – "Treated us very well and can't think of any aspect that needed improvement!"
Kelley S. – "The Service Manager called us and we explained that previously we had always received a call when our vehicle's service was complete. He agreed and apologized as it is something they have always done and it was missed that one day. When we went back to get the tires torqued, there was a mechanic already on his way to the vehicle before my husband entered the building, just because the recognized us there and knew it was time to do that. They have a wonderful lady working front desk; fantastic mechanic, and a clean and comfortable customer area. I would recommend them to friends and family."
Kristen K. – "Hi, I am writing to compliment the service of your parts department, Gordon in particular. When I first called three weeks ago about issues we had with a product we bought, I was not very happy and fully expected a long, drawn out process to get any sort of resolution. Gordon answered the phone, listened to our problem and went above and beyond fixing it for us. Some of the best customer service I have ever had. Thank you!"
Colby W. – "Lacombe Ford was able to get me my new truck within a week and had it ready with almost all the accessories for a trip I planned previous to buying the vehicle."
AB LTD. – "As usual it is always a pleasure taking my vehicles in for services and other. Lacombe Ford has a fantastic team. Thanks again J "
Matt E. – "Thanks again to Grant! Other dealers did have some competitive offers – Having said that, your effort and personality is really the reason I am coming back. Thanks again!"
Tamara T. – "Very friendly and thoughtful staff! Even for a simple oil change the service was great! I'll gladly make the trip up to Lacombe for servicing."
Jaye M. – "It was an excellent experience."
Randy R. – "Knowledgeable and courteous staff at the service desk."
Janet H. – "Awesome service. Wayne and his team excels at Lacombe Ford."
Lawrence L. – "Everything was fine, the personnel were friendly and efficient. Nothing to improve on at this time, keep up the good work."
Brendan F. – "My truck was in for the service 10 minutes before my appointment. It was ready when they said it would. I travel 2 hours just to get my truck serviced because of the great people. There are 4 different Ford dealers close to my home and still I choose to travel due to the people."
Robert G. – "Best buying experience on a new truck that I have ever had next to buying from my dad when he owned Pineridge Ford. Thanks so much."
NOWCO – "When dealing with service my needs have always been treated with priority. I have an will continue to deal at Lacombe Ford due to the level of service I've received."
Melodie S. – "The shuttle service was perfect. Their driver is very personable and was spot on for time. I appreciate her efforts."
Larry U. – "The staff at Lacombe Ford allowed me to inspect and review the car at my own pace and did not force me to purchase until I was ready."
Adam B. – "Quick service. Fast turnaround."
Brennen W. – " A great bunch of people very professional"
Irene S. – " I've always had good service that's why I deal there"
Wolfgang S – "I think I did the right choice to buy my car at Lacombe Ford. I am pleased with their service."
Christopher H. – "I liked the fact that I didn't feel pressured at all. The team was also understanding of my work hours and able to arrange delivery accordingly. I can see why several of my co-workers recommend Lacombe Ford. I will be going back when it's time for a new truck, or car."
Michael M. – "It was all great. Quick Service. Professional Staff."
Phillip T. – "All was great went in with a problem and they got everything fixed up the next morning first thing even though I didn't have an appointment."
John U – "Salesman [Connor Beavis] was very cooperative in accommodating me as I live some 150kms from Lacombe. He has since the sale, aided me in additional servicing for my new vehicle and by providing answers to questions I have had since taking delivery. I cannot think of any way to improve his service."
Curtis N – "Nothing to improve on. Everything went perfect!"
Jeremy F – "Wayne [Rempel] went above and beyond for everything we asked for or had questions about. He was so helpful and clearly really cared about our happiness. Ford's customer service was a big selling point and he exceeded even the high expectations we already had. It was a wonderful experience."
Dave C. – "The service tech must have lost control of the oil being drained from the oil pan causing it to spill into the front skid plate. The spilt oil could not have been wiped up being I now have 2 oil stains in my driveway. Lacombe Ford responded in a way that in so many ways exceeded expectations. I was so impressed with the response I ordered my first F150 through them after being a loyal customer of another Ford dealership."
Cindy C – "The willingness of my sales person to get me EXACTLY the vehicle I wanted."
Glenn L – " Huge thank you to Wayne, Clayton and Keven for all the help and accomodations!"
Dorothy A – "No improvement necessary. Very speedy, efficient and courteous to me while my car was being serviced."
Carolyn D – "So happy I bought my vehicle through Ford. I brag to all my family & friends about the excellent service "
Judith T – "Everything went well and the work was finished in a shorter time than expected."
Murray V – "Licence plate lamp keeps burning out they replaced pig tail, thanks guys. This is one of the nicest places to deal with they really make you feel good, the service is awesome."
Brandon Z – "Tanner was an excellent salesman to deal with. He went above and beyond most others."
Shaun T – "This is the 3rd vehicle I have purchased through Lacombe Ford … and have had a wonderful experience!"
Armand D – "It's good to see that I can count on them at this point in time for my business"
Peggy G – "We were very pleased with the overall service on our vehicle. We love our Escape!"
Lana L - "Everyone that I have had any kind of contact with has been super nice. Thank you!"
Rhonda B. - "Buying a car from Lacombe Ford is really simple. Pick what you want and the salesman and staff do the work to get you in it! Jim Tapper, Keven and Cory worked hard to get me into my car. After having a horrible experience buying a new car, those boys really helped make buying my car from them and amazing experience. I can't [say] enough good things about them. I will only shop at Lacombe Ford now!"
Robert T. - "Prompt service, courteous and knowledgeable staff."
Diana P. – " Jim was the reason I went to Lacombe Ford after phoning to inquire about the Ford Explorer. It is a little farther to travel for service but I will see how that goes. I was treated very well by all of the staff. Clayton was excellent in explaining the lease agreement. My 2013 Escape was taken in trade at a reasonable price. Of course I would have like to have more but that is life. I love my new Explorer.
Orlene R. – " I was very impressed by the level of service that was given to me when I was at Lacombe Ford. My car had just been totalled by someone running through a stop sign (claimed she didn't see me). So when I drove in to look at the vehicles on the lot I was approached by a friendly sales person – Connor Beavis – who helped me immensely with the purchase/lease of a 2016 Ford Edge. The finance person was also very helpful in guiding me through all the paperwork. A positive experience during a very distressing and painful time for me. No suggestions for improvement."
Western Iron Trailers – "Everything was GREAT!"
Marie H: "We could not be happier with our choice of dealership and vehicle. The staff and service was excellent and we felt everything was handled so well. The salesman was very knowledgeable and we were happy with the fact that he was so professional"
Calvin D.: " After having received poor service at another Ford dealer, I vowed never to purchase another Ford product again. I am glad that I took my vehicle to Lacombe Ford… they renewed my faith in mankind lol"
Lia L.: "Wayne Haarstad, Quicklane Service Manager at Lacombe Ford is an awesome guy! Thank you so much for all your help today ~ You made my day!!!! Ok let's be real, month.. Ok year!!"
Ryan D.: "Just bought my 2015 Ford F-150 lariat sport for Daryl Leigh Olson. Can honestly say it was the best experience. From the time I started dealing with Daryl and her accommodating all my requests to the quick and very easy financial side of the transaction with Clayton. I highly recommend this dealership."
Lee H.:"I don't think there is a better dealership in all alberta . These guys are genuine , thorough and know the meaning of customer service . They always make me feel like a guest and that my needs are what's important , not what they want to sell . Unheard of in my opinion . Great community support and they go above and beyond as a rule not the exception . Not sure how you could shop anywhere else for your auto needs."
Jodi K.: "Lacombe Ford effing rules!!! Not only do they have great service but i also got my 4 tires for only $40 plus $125 for mount and balance. I am so incredibly impressed with this dealership/quick lane. Its nice to be able to walk into a place and have them know me by name and give me amazing service. I'm going to be sad not being able to deal with them when i move to the island."
Cathy K.: "So happy with our new Ford F-150 from Lacombe Ford ... your all awesome! Purchased the maintenance package and love that too:) Next vehicle from Lacombe Ford ......... sports car!"
Carmen A.: "We had an exceptional experience getting our vehicle serviced in Lacombe, Alberta. We were on vacation in the area when we experienced a vehicle issue, arriving at the dealer as they opened without an appointment on a Monday morning we were greeted and assisted within 5 as were all others arriving at this time. A mechanic came out to the vehicle apologizing for the 5 minute wait, explaining he was waiting to get his laptop to boot up. At every turn the staff were pleasant and worked hard to do everything possible to assist. We live in Edmonton ,but are in the Lacombe area often and would consider taking our vehicle to this dealer for regular service."
Lindsay Z.: "Took my truck in for repair. They had it completed sooner than originally discussed. Shauna in the service dept was amazing!!!! Really went the extra mile. Proved that customer service isn't dead and why they are far superior to the Ford dealerships in Red Deer. Thank you very much!!"
Candy A.: "Above and beyond! Top notch service and second to none!
Mariel K. — "I can't say enough great things about Labombe Ford. Driving from Edmonton, Steve in sales and Corey in financing made the process painless. They took care of everything for us and really valued our business. We will not buy a vehicle anywhere else from now on. Thanks again guys! Clay and I are so happy. :)"
Rachel D.: "The best experience I've ever had with any sales person! Today they created a no pressure approach I greatly appreciated, and gave us a deal that no other dealership could compete with. Will never bring my business any where else. I'm thrilled!"
Colton R.: "Colton Raven (Son) Clayton Raven and Cheryl Watson just purchased a 2014 Ford Transit with a Wheelchair conversion we Love it it's roomy. And we will come back again to purchase another vehicle in the Future. Thank you Brian"